How is Facebook Free Mode different from regular Facebook?+
This version of Facebook allows people to flexibly move between two modes – Free Mode and Data Mode. Free Mode is a lightweight version of Facebook where you can post, comment, and like for free.
To view photos or videos, switch to Data Mode (full Facebook) by clicking the “See Photos” button. You will be charged for data (MBs) in this mode. Go back to Free Mode any time by clicking the “Go to Free” button
Will I have access to Facebook Free Mode even if I do not have an airtime/data balance?+
The Free Mode can be accessed without data charges, therefore, when you have run out of data or airtime, you are still able to enjoy Facebook Free Mode.
Who is eligible for Facebook Free Mode and how do I access it?+
All Safaricom users can enjoy Facebook for free by default.
To access Facebook Free Mode, customers can go to facebook.com using a mobile browser on a data-capable phone with a Safaricom SIM card. All major mobile browsers, such as Google Chrome, Android browser, Opera Mini, and Safari are supported. Internet Explorer mobile browser and Firefox browser for Android may be supported but are not guaranteed to be supported. WAP browsers are not supported.
Alternatively, customers can access Facebook Free Mode through the Facebook Android app. The core Facebook Free Mode feature is supported in the Facebook Android app version 43+ (released Oct 2015). Some user interface improvements were made in version 61+ (released Feb 2016). But the core toggling functionality between Free Mode and paid mode is available in version 43+.
Facebook iOS app, Facebook Windows Phone app, and Facebook BlackBerry app are not supported. Customers using these operating systems would need to use a supported mobile browser to access Facebook Free Mode.
When I use Facebook Free Mode, I can see photos. Am I being charged?+
If you are in Free Mode, you are not being charged. You can check if you are in Free Mode by looking at the top of your Facebook.
For new Facebook users or Facebook users that haven’t used Facebook in a while (last 15 days), you may still be able to see photos in Free Mode. This is a short promotion for your first 14 days on Facebook. Once this short promotion is complete, you will no longer be able to see photos in Free Mode.
How can I view the full Facebook experience?+
You can view the full Facebook experience with photos and videos by clicking on “See Photos” button, which switches you to Data Mode. Keep in mind that standard data charges will apply. You can go back to Free Mode anytime by clicking the “Go to Free” button.
For how long can I be on Free Mode?+
It has been capped at 20MB free mode consumption.
Who is a returning customer?+
A returning customer is a Facebook user who has been inactive for 15days on Facebook.
What is the offer for returning customers?+
they will experience Free full Facebook experience for 3 days.
Who is a new customer?+
A new customer is a Facebook user who has been never logged on to Facebook.
What is the offer for returning customers?+
they will experience Free full Facebook experience for 14 days.
How do I opt out of using Facebook Free Mode?+
On the initial screen that invites you to participate, simply click “No Thanks” instead of “Continue.
What if I initially clicked “No Thanks” to Facebook Free Mode but now I want to use it?+
If you’re using the Facebook Android app, visit your bookmarks within the Facebook app and click “Facebook Free Mode” under Favorites. If using facebook.com, go to your Facebook menu and click “Facebook Free Mode” under Favorites.
What if I started using Facebook Free Mode but now I don’t want to use it anymore?+
To opt-out of Facebook Free Mode: When in Data Mode, click on the “?” next to “Data Mode.”
You can also visit your Facebook bookmarks (if using the Facebook Android app) or Facebook menu (if using facebook.com) to opt-out.
Is Facebook Messenger free in Facebook Free Mode?+
No, Facebook Messenger is not free.
If I click a link in Facebook Free Mode, is it free?+
No. In Facebook Free Mode, you can like, comment, post, share, and upload photos for free. If you want to view photos, watch videos, or read articles, you will be charged your standard data rate by Safaricom. If you try and click on a photo/video/link, you will be warned with a popup telling you that you are leaving Free Mode and will be charged at your standard rate.
I registered for Facebook Free Mode with my Safaricom number, can I still access Facebook Free Mode from a different operator?+
If you access the internet with a non-Safaricom number, you will not access Facebook Free Mode. Facebook Free Mode is exclusive to all Safaricom users.
I registered for Facebook with my Safaricom number, now I cannot access Facebook Free Mode, Why?+
Facebook Free Mode is available to all Safaricom users. Please restart the Facebook Android App or refresh your Facebook on mobile browser. Facebook Free Mode should appear. If you are not able to see Facebook Free Mode, please call our customer care.
General User Flow